Privacy Policy

Our contact details

Name: Wellburn Farm Ltd

Address: Wellburn, Lochmalony, Cupar, Fife, KY15 4QF

E-mail: hello@wellburnfarm.co.uk

The type of personal information we collect

We currently collect and process the following information:

  • Contact details including your name, address, email address and phone number

  • Technical data including your IP address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website

  • Profile data including username and password, your interests, preferences, feedback and survey responses

  • Usage data including how you use our website, products and services

  • Marketing including your preferences in receiving marketing and communications

  • Communications we have with you whether by email, post, phone or otherwise

We may also aggregate data to create statistics, but this aggregated data will not identify you personally.

Please let us know at hello@wellburnfarm.co.uk if you have any changes to your personal data so we can keep this up to date.

If you fail to provide personal data

Where we need to collect personal data by law or under the terms of a contract and you fail to provide that data when requested, we may not be able to perform the contract. In this case, we may have to cancel the contract but we will notify you if this is the case at the time.

How we get the personal information and why we have it

We use different methods to collect data from and about you including:

  • Directly – when you fill in forms or contact us by post, phone, email or otherwise. This includes personal data you provide when you:

    • subscribe to our mailing list

    • request delivery of our products;

    • create an account on our website;

    • subscribe to our service or publications;

    • enter a competition, promotion or survey; or

    • give us feedback.

  • Automatically - as you interact with our website, we may automatically collect information about your equipment, browsing actions and patterns. We collect this data by using cookies, server logs and other similar technologies. Please see our cookie policy for further details.

  • Third parties or publicly available sources - we may receive personal data about you from third parties and public sources as set out below.

    • technical data from the following parties:

      • analytics, storage, tools and media providers;

      • IP tracking service providers;

      • automated quality control tools;

      • automated security and compliance tools;

      • social media and media networks such as Twitter, LinkedIn, Instagram, YouTube and Vimeo; and

      • email distribution and survey providers;

    • identity and contact details from providers of data feeds and hosting services provided in the UK.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform a contract

  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests

  • Where we need to comply with a legal or regulatory obligation

We may rely on consent as a legal basis for processing your personal data in relation to sending our marketing communications to you via email. You have the right to withdraw consent to marketing at any time by clicking ‘unsubscribe’ in our marketing emails or by emailing us at hello@wellburnfarm.co.uk.  We try to respond to all requests within one month of the request.

How we store and share your personal information

Your information is securely stored.

We may have to share your personal information with third parties who provide services such as data feeds, hosting, SSL, data analysis, CRM, video streaming, social media and sharing services, our professional advisers and any legal or regulatory bodies with whom we are required or requested to share this data.  We may also share your information with marketing services providers acting as processors including mailing and survey companies who provide distribution, reporting and analysis of emails and surveys.

We retain your personal information for only as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting or reporting requirements.  We may retain anonymised or aggregated data indefinitely without notifying you.

Third-party links

This website may include links to third-party websites, plug-ins and applications or store cookie files on your computer in order to deliver its service(s). Clicking on those links or enabling those connections may allow third parties to collect, store or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hello@wellburnfarm.co.uk you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at hello@wellburnfarm.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk